Replacement Parts from Dream Pod 9

A while ago I realised that two of the Heavy Gear products I’d bought were missing parts: the legs from a Sapeur and some of the heads and rocket packs from a squad of Espions. Missing legs is obviously pretty important, and the rocket packs for the Espions are very distinctive and unlike anything any other model has.

I emailed Dream Pod 9 and without any fuss they sent me the replacement parts – even though I’d bought the minis through a third-party retailer, and without charging me even for shipping. That’s the kind of customer service that makes me very glad to be playing with a company’s games!

 

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